Job Description

–     Proper job card opening with analysis & observation

–     Allocate job cards efficiently to the workshop team

–     Communicate with the workshop team to ensure timely and quality delivery of services

–     Explain the work carried out to customers and provide appropriate maintenance recommendations

–     Keep customers informed about repair progress and obtain their approval before undertaking any additional work

–     Ensure high levels of customer satisfaction by addressing concerns and handling complaints professionally

Skills

–      Computer literate with knowledge of MS Excel

–      Understanding of motorcycle/automotive systems

–      Vehicle diagnosis skill and troubleshooting

–      Good listening skills and attention to detail

–      Professional behavior, positive attitude, and customer-centric mindset